Privacy Policy for OSOS/Omega 30-Day Trial
Important Notice: This privacy policy applies specifically to users who register for the free 30-day trial of OSOS/Omega. Your account and all associated data will be automatically deleted after the 30-day trial period ends.
1. Introduction and Legal Basis
OSOS/Omega (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws. This Privacy Policy explains how we collect, use, process, and protect your personal data during your 30-day trial period.
Data Controller: OSOS/Omega, William-Zipperer-Str. 98, D-04179 Leipzig, Germany
Contact: info@ososomega.com
Legal Basis for Processing: We process your personal data based on:
• Contract Performance (Art. 6(1)(b) GDPR): To provide you with access to our trial services
• Legitimate Interest (Art. 6(1)(f) GDPR): To improve our services and ensure platform security
• Consent (Art. 6(1)(a) GDPR): For marketing communications (if you opt-in)
2. Personal Data We Collect
Registration Data:
• Name and email address (required for account creation)
• IP address and device information
• Registration timestamp and trial start date
Usage Data:
• Platform usage patterns and feature interactions
• Chat conversations and AI interactions
• Uploaded documents and files (if any)
• Technical logs and error reports
Communication Data:
• Support requests and inquiries
• Feedback and survey responses
• Marketing communications (if consented)
3. How We Use Your Data
Primary Purposes:
• To provide you with access to the OSOS/Omega trial platform
• To authenticate your account and ensure secure access
• To deliver essential service communications (verification emails, trial reminders)
• To provide customer support and technical assistance
Service Improvement:
• To analyze platform usage and identify areas for improvement
• To develop new features and enhance user experience
• To ensure platform security and prevent fraud
Marketing (with consent):
• To send promotional materials about our services
• To inform you about new features and updates
• To invite you to provide feedback and testimonials
4. Data Storage and Security
Storage Location: Your personal data is stored on MongoDB Atlas servers located in Frankfurt, Germany (eu-central-1 region), ensuring compliance with GDPR data localization requirements.
Email Services: We use IONOS (1&1 IONOS SE, Germany) for sending verification emails and communications. IONOS servers are located within the European Union and comply with GDPR regulations.
Security Measures:
• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and logging of system access
• Regular backups with secure storage
5. Data Retention and Deletion
30-Day Trial Period: Your account and all associated data will be automatically deleted after the 30-day trial period ends, unless you convert to a paid subscription.
Early Deletion: You may request immediate deletion of your account and data at any time during the trial period by contacting us at info@ososomega.com.
Retention Exceptions: We may retain certain data for longer periods if required by law (e.g., tax regulations) or for legitimate business purposes such as:
• Fraud prevention and security
• Legal compliance and dispute resolution
• Service improvement analytics (in anonymized form)
6. Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
Right of Access (Art. 15 GDPR): You can request information about what personal data we hold about you.
Right to Rectification (Art. 16 GDPR): You can request correction of inaccurate or incomplete personal data.
Right to Erasure (Art. 17 GDPR): You can request deletion of your personal data (“right to be forgotten”).
Right to Restrict Processing (Art. 18 GDPR): You can request limitation of how we process your data.
Right to Data Portability (Art. 20 GDPR): You can request a copy of your data in a structured, machine-readable format.
Right to Object (Art. 21 GDPR): You can object to processing based on legitimate interests.
Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.
Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority.
7. Data Sharing and Third Parties
Service Providers: We work with trusted third-party service providers who assist us in delivering our services:
MongoDB Atlas: Database hosting and storage services
• Location: Frankfurt, Germany (EU)
• Purpose: Data storage and management
• Data shared: Account information, usage data, uploaded content
IONOS: Email delivery services
• Location: Germany (EU)
• Purpose: Sending verification emails and communications
• Data shared: Email addresses and message content
No Sale of Data: We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Legal Requirements: We may disclose your data if required by law or to protect our rights and safety.
8. Important Trial-Specific Information
Confidential Data Warning: Please do not enter any confidential company data, trade secrets, or sensitive information during your trial period. While we implement security measures, we recommend using non-sensitive data for testing purposes.
Trial Limitations:
• Your account will be automatically deactivated after 30 days
• All data will be permanently deleted unless you convert to a paid plan
• No data recovery is possible after trial expiration
Data Processing During Trial:
• AI interactions and chat data are processed to provide service functionality
• Usage analytics help us improve the platform
• Uploaded documents are processed for AI analysis and feature demonstration
Conversion to Paid Plan: If you choose to convert to a paid subscription, your data will be retained according to the terms of your paid plan agreement.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for platform functionality and security
Analytics Cookies: Help us understand usage patterns and improve services
Marketing Cookies: Used for personalized content (with consent)
For detailed information about our cookie usage, please see our Cookie Policy.
10. International Data Transfers
EU-Based Processing: Your personal data is primarily processed within the European Union, ensuring GDPR compliance.
Third-Party Transfers: When we use third-party services:
• We ensure they provide adequate data protection safeguards
• We use EU-based providers where possible
• We implement appropriate contractual measures for data protection
MongoDB Atlas: While our primary database is in Frankfurt, Germany, some metadata may be processed globally. MongoDB Atlas provides GDPR-compliant data processing agreements.
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately, and we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Displaying a notice on our platform
Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us:
Email: info@ososomega.com
Address: OSOS/Omega, William-Zipperer-Str. 98, D-04179 Leipzig, Germany
Data Protection Officer: For specific data protection inquiries, please contact us at the above email address.
Response Time: We will respond to your requests within 30 days, as required by GDPR.
14. Complaints and Supervisory Authorities
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority. In Germany, you can contact:
Sächsischer Datenschutzbeauftragter
Postfach 11 01 32
01330 Dresden, Germany
Email: saechsdsb@slt.sachsen.de
Website: https://www.datenschutz.sachsen.de
Last Updated: 01/08/2025
Version: 1.0 - Trial-Specific Privacy Policy